L-Nutra is committed to customer satisfaction with its products and services. L-Nutra provides product refunds for unopened boxes or defective ProLon boxes in the following situations:
- Orders cancelled prior to shipment will be fully refunded.
- Customer may return their unopened box(es)/product(s) within 14 working days from receiving the product for a full refund. Customer will be responsible for the return shipping costs.
- Damaged product or boxes missing product will be replaced at no cost to the customer after product return.
- Unfortunately, we cannot refund shipping charges.
Customer Service will process refunds for reasons stated above only after product is returned. Once received, L-Nutra will process your return within 10-14 business days. Customers should contact L-Nutra customer service at email@example.com for product return instructions.